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"Personal Data" and “Sensitive Personal Data” (which may be used interchangeably with the term ‘special categories of personal data’) have the meaning given to it in the Data Protection Laws;
"Process/Processing", "Data Controller", "Data Processor", "Data Subject", and "Personal Data Breach" shall have the same meanings as in the Data Protection Laws;
"Standard Contractual Clauses" means the standard contractual clauses as approved pursuant to Commission Decision of 5 February 2010 (on standard contractual clauses for the transfer of personal data to processors established in third countries under Directive 95/46/EC of the European Parliament and the Council), the standard contractual clauses as approved pursuant to Commission Decision of 27 December 2004 (on standard contractual clauses for the transfer of Personal Data to controllers established in third countries under Directive 95/46/EC of the European Parliament and the Council) or any set of standard contractual clauses which substantially amends, replaces or supersedes the foregoing; and
"Subprocessor" means any Data Processor appointed by the EFG Group, which may include an affiliate.
Generally, we collect, handle, process, store, use and transport your Personal Data and Sensitive Personal Data for the purposes of (1) providing the products and services that you have requested (including where you have requested products and services from multiple EFG Group companies), (2) administering your account(s) and mandates, (3) administering and maintaining your electronic communications with us (e-mail, fax and telephone), (4) identifying and offering suitable products and services (as you may request from time to time), (5) managing risk on a local and consolidated basis, (6) meeting requests or demands for information from authorities or third-parties, (7) meeting applicable legal and regulatory requirements, (8) and endeavoring to adhere to industry best practices (the “General Processing Purposes”). Your request for products or services that necessitates us processing your Personal Data in order to perform our contract with you (or that necessitates us processing your Personal Data before entering into such contract) is our primary legal ground for the General Processing Purposes. However, there may be circumstances where we also rely on other valid legal grounds for the General Processing Purposes. These include your express consent in the case of administering and maintaining electronic communications and any accounts you hold with us, our legitimate interests as a business (except where such interests are overridden by your interests or rights) in the case of our adherence to industry best practice, or our compliance with a legal obligation in the case of meeting requests from information from authorities.
We destroy documents and information that may contain your Personal Data and Sensitive Personal Data in accordance with our record retention policies that apply to specific types of records. These are subject to periodic review. However, as a general principle, we will retain your Personal Data until your last use or purchase of our products and services and for a minimum period of 5 years thereafter, unless longer retention is required by applicable local law or where we have a legitimate and lawful purpose to do so. Notwithstanding the foregoing, unless you indicate in writing to the contrary, we reserve the right to destroy documents containing your Personal Data immediately upon your last use or purchase of our products and services.
EFG Group companies may also use your Personal Data or Sensitive Personal Data to (1) confirm your identity, reputation, educational background, and source of funds; (2) to improve service levels being provided to you; (3) to administer our business; (4) to maintain our records; (5) to communicate with you (including sending alerts, notifications, updates, content or information); (6) to conduct analysis and better understand client behaviors on a statistical basis as well as specific interactions; (7) to enhance and support our operations; (8) to conduct audits; (9) to manage our risks; to carry out servicing, maintenance and security of your accounts (including e-Banking); (10) to market our products and services; (11) to tailor our offerings to you; (12) and to the extent necessary to comply with court orders, law, rules, regulations, codes of practice, guidelines or requests applicable to us (including reporting to regulators, trade depositories, or responding to requests from law enforcement authorities or governmental agencies)(“Specific Processing Purposes” and, together with the General Processing Purposes, the “EFG Group Processing Purposes”). Our compliance with legal obligations is our primary legal ground for the Specific Processing Purposes. However, there may be circumstances where we also rely on other valid legal grounds for the Specific Processing Purposes. These include your express consent in the case of sending you alerts (etc.), our legitimate interests as a business (except where such interests are overridden by your interests or rights) in the case of enhancing and supporting our operations and processing necessary in order to perform our contract with you (such as, for example, in the case of confirming your identity, source of wealth, credit worthiness, etc.].
EFG Group products and services include financial, banking, fiduciary, securities, advisory, asset management, investment products and services, including but not limited to derivatives, securities trading, commodity, equity and fixed income sales, prime services (including execution, brokerage, settlement, give-up, clearing, custody, reporting and financing services), mortgages and a variety of other lending products.
From time to time, we may use your Personal Data and Sensitive Personal Data (including, but not limited to, your name and contact details, behavioral information, and account, transaction and financial information) to send you news and product offers; but we cannot do so without obtaining your express consent in accordance with applicable Data Protection Laws. In that regard, please be advised that unless you have previously indicated that you do not wish to receive marketing materials from us, your consent for us to use and disclose your Personal Data or Sensitive Personal Data for the above direct marketing purposes has been obtained in accordance with Data Protection Laws under existing privacy notices, agreements, and terms and conditions, as part of your ongoing relationship with us. Even if you have previously given us your express consent to use and disclose your Personal Data for the above direct marketing purposes, you may withdraw your consent at any time free of charge by contacting us. The withdrawal of your consent will be processed and will take effect as soon as possible.
Cookies are small files which are stored on your computer or device to keep track of your visit to the website and your preferences; as you move between pages, and sometimes to save settings between visits. Cookies help us gather statistics about how often people visit certain areas of the site, and help in tailoring websites to be more useful and user-friendly. For more information on cookies, and for information on how to control and delete cookies from your browser, please visit https://www.efginternational.com/Cookie-Policy.html
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We may collect Personal Data and Sensitive Personal Data about you as a result of us recording telephone calls which our employees may have with you, and store those recordings, in order to satisfy our legal and regulatory obligations, manage risks, improve client experiences and service levels or otherwise for EFG Group business purposes.
We are pleased to offer the convenience of having account-related information as well as account documents, including, but not limited to, statements and advices, regulatory notices and disclosures, electronically communicated to you (the “Account Documents”). Any Account Document delivered electronically will contain the same information as a paper version of the same document, and at any time you may request a paper copy of any electronic version of a document. For enhanced security, we strongly encourage you to consider activating eBanking – please check with your Client Relationship Officer to determine if it is available in your location.
Sending private and confidential information via e-mail or fax involves the use of insecure channels and carries enhanced risk of unauthorized third-party access as well as potential misuse of such information. While no system, including eBanking or secure messaging facilities, can offer absolute security, the controls and security measures offered by eBanking, including messaging features, provide users with the convenience of electronic communication capabilities as well as access to their information and Account Documents with the reduced risk of being compromised. The eBanking platform, as well as any data and private information about you and your accounts(s) contained within eBanking, is administered, managed and maintained by EFG Bank AG in Switzerland.
Please be advised that all private and confidential account information, including Account Documents, sent via electronic communication will be deemed to be good and effective delivery to you when sent by the EFG Group, regardless of whether or not you actually or timely receive such communications or are able to access the Account Documents. The EFG Group will communicate with you via the numbers, accounts or address(es) (physical and electronic) you have provided to us, and you must promptly notify the EFG Group of any changes thereto. If we receive notification that an electronic communication is undeliverable, or if we reasonably believe that your designated accounts, numbers or addresses have been compromised, or if we reasonably believe that you are not receiving or accessing electronically delivered communications or Account Documents, we may discontinue electronic communications without notice to you and provide delivery of communications and Account Documents exclusively to your designated mailing address listed, even if you had previously elected to be a ‘Paperless’ client. It is your responsibility to promptly notify the EFG Group if any of your designated numbers, e-mail accounts or addresses have been compromised.
We do not charge for any electronic delivery service. However, you may incur costs associated with electronic access to documents, such as usage or data charges from an Internet access provider and/or telephone company. An e-mail account and access to an Internet browser will be required in order to communicate electronically with the EFG Group, and in order to review Account Documents that require PDF readers, options such as Adobe Acrobat Reader®, Acrobat® software are available for download free of charge. If you wish to print documents, you must have access to a printer, the costs of which are your sole responsibility. In order to access password protected or encrypted Account Documents on mobile devices or otherwise, you may be required to download and install WinZip for iOS, RAR/AndroZip for Android or other software as instructed by the EFG Group entity where you have your accounts.
Internet-based communication is not secure from access by third parties and by engaging in electronic communications with the EFG Group you are accepting the risk that such communications or web-based account access may be intercepted, misused and may fail to be received by you or the EFG Group. In accordance with industry standards and practices, and to comply with our legal and regulatory retention requirements, the EFG Group retains e-mail messages for a period of time in accordance with our established policies, guidelines and procedures. Those messages are kept confidential and are accessed and used in accordance with our policies, guidelines and procedures.
The privacy and security of electronic communications cannot be guaranteed and presents inherent and prevalent security risks including the risk of interception and misuse. Further, actual delivery of electronic communications is not guaranteed, and communication by mobile text, Bloomberg messaging, e-mail or fax maybe subject to delay or even mis-delivery. The EFG Group may rely on and act in good faith upon receipt of electronic communications from the designated numbers, addresses and accounts detailed above, and shall not be required to make any enquiries as to the authenticity of such instructions or to the authority or identity of the person making or purporting to make the instructions. It is your responsibility to confirm that the EFG Group has executed any instructions you send electronically, including any securities orders or payment instructions, to the extent receipt of your instructions is not otherwise acknowledged as accepted by the EFG Group, in order to prevent losses, including any opportunity cost, to you. The EFG Group will not be liable to you for any actual or alleged loss due to the EFG Group executing instructions received from the designated numbers, accounts and addresses set forth above, inability to timely execute instructions sent by you electronically where delivery of your communication is delayed, fails to be received or is inadvertently misdirected due to our security filters or other factors.
Upon your specific written request, we may provide your Account Documents without password protection or encryption. Receiving unprotected Account Documents presents inherent and prevalent security risks including, but not limited to, enhanced risks associated with unauthorized third-parties accessing and misappropriating your personal and private information. By instructing the EFG Group to remit your Account Documents in an unprotected format you acknowledge and accept such risks, and will hold the EFG Group harmless with respect to any actual or alleged losses or damages that directly or indirectly relate to us complying with your instructions.
Under applicable Data Protection Laws you have certain rights that may include the right to limit how your Personal Data or Sensitive Personal Data is processed. You have the right to decline providing information we may request but we may not be able to make certain products and services available as a result.
In addition, you may, where permitted under the Data Protection Laws:
In this website EFG Asset Management (UK) Limited is referred to as “EFGAM UK”; and the subsidiaries and affiliates of EFG Asset Management Holdings AG are referred to as “EFGAM”.
EFGAM UK may collect information about you (such as your name, email address, address and company) through this Site. If you ask to be added to any of our distribution lists for any material EFGAM UK will use this information for that purpose. EFGAM UK will also use the information for internal analysis to determine the type of investors that are registering with the site.and whether we have dealt with them before. EFGAM UK will take appropriate steps to keep any such information secure.
By accessing the EFGAM UK websites you consent to the processing by EFGAM UK and its agents of any personal information given by you. EFGAM UK may provide your personal information to any funds in which you invest, to our affiliates and to firms that assist us or the funds in serving you and have a need for such information, some of which may be outside the EEA. EFGAM UK may also disclose your personal information where we believe in good faith that disclosure is required under law, to cooperate with regulators or law enforcement authorities or to protect our rights.
Cookies may be stored on your computer. A "cookie" stores information about your navigation through our website (such as pages already visited, time and date of visit) which EFGAM UK can remember during the user's next visit to our website in order to improve your browsing experience. You can choose not to accept certain cookies by turning this feature off within the browser settings, however doing this may detract from your user experience and even prevent access to some functionality.
By using the website you will be consenting to the storage of cookies on your computer.
This privacy statement should be read in conjunction with the relevant terms and conditions section on the EFGAM UK and the EFGAM Group company’s website.